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Support & contact

The Kashef team usually replies within one business day. Pick the channel that suits you — WhatsApp is fastest.

Damascus · Aleppo — Sat to Thu · 9:00 – 20:00 العربية

Contact us

WhatsApp +963 XXX XXX XXX For questions, orders, and installation bookings. Email hello@kashefsyria.com For technical support, account-deletion requests, and official correspondence.

In-app help

  • Reset your password — open the app, tap Sign in → Forgot password, and enter your email.
  • Pair a new device — open the app, go to Settings → Devices → Add new device, and follow the steps. The hardware only needs to be powered on for pairing.
  • Export your data — Settings → Data export, then pick PDF or CSV.
  • Change language or tariff — Settings → Preferences.
  • Delete your account — Settings → Privacy → Delete Account, or see our account-deletion page.

Hardware issues

  • Check the device is powered (the LED should be on).
  • Make sure your phone has internet so the app can fetch the latest readings.
  • If readings stop for more than 24 hours, message us on WhatsApp and we’ll arrange a technician visit.

Privacy and data requests

For requests about your personal data (access, update, delete), see our Privacy Policy or email us at hello@kashefsyria.com. We respond to privacy requests within 30 days.

Privacy · Terms · Delete account · العربية